Cut-Photo Diagnostics
Snap. Identify. Fix.
Upload a photo of a defect — burrs, dross, melted edges, beam-alignment marks, focus drift — and the bot identifies the cause. You get a ranked list of likely causes (e.g. nozzle worn, gas pressure low, focus offset) with the parameter change that typically fixes each one.
Covers
Burrs · dross · rough edges · slag adherence · incomplete cuts · melted edges · beam misalignment · focus drift · gas-pressure issues
Free 5/mo · Operator 15/mo · Engineer 50/mo · Professional 300/mo
Parameter Tables
The table you always wished was in your pocket.
1,500+ validated cutting and piercing parameters by material, thickness, gas, laser power. Updated for SBM/FSCUT machines and most common fiber lasers. Cutting / engraving / cleaning tabs separately. Always free, always offline-friendly.
Covers
Carbon steel · stainless · aluminum · brass · copper · galvanised · 1 kW → 20 kW fiber · CO2
Free forever · all 1,500+ rows
DXF Sheet-vs-Coil Calculator
Cost-per-part, side by side.
Upload a DXF, set material/thickness/sheet size, and the bot estimates cost-per-part on a sheet laser vs a coil-fed laser line — factoring scrap rate, throughput, material price, and the shop's electricity cost. Use it to validate a coil-line investment, or to decide which production order goes on which machine.
Covers
DXF nesting · scrap factor · throughput delta · material cost · electricity cost · ROI line
Free 3/mo · Operator 30/mo · Engineer+ ∞
Error Code Lookup
Type the code. Get the fix.
Search any FSCUT / Cypcut / RuiCNC error code by number or by the partial text on screen. Get the cause, the fix, and the part to check — in your language. Covers every controller error code we've seen in the field, with the workshop solution next to the manual-quote.
Covers
FSCUT 2000/3000 · Cypcut · RuiCNC · BCS100 height sensors
Free forever · all controllers
Equipment Manuals
Forty manuals. One search box.
40+ full operator manuals: cutting heads (BLT series), software (CypCut, TubePro, HypCut, FACut), chillers, compressors, laser sources (Raycus, IPG), height sensors (BCS100), stabilisers, accessories. Searchable text, page-level navigation, translated headings.
Covers
BLT cutting heads · CypCut · TubePro · HypCut · FACut · Raycus · IPG · BCS100 · chillers · compressors
Free forever · view · search · bookmark
Intelligent Assistant
A guided wizard, not a chatbox.
Describe the symptom in plain language — «the cut edge has melting on the bottom in 10 mm carbon steel» — and the bot walks you through a structured wizard: clarify the setup, run an equipment checklist (protective glass, beam alignment, nozzle, height sensor, test cut), then suggest the most-likely root cause with a reference photo.
Covers
42 documented defect modes · 71 root-cause/fix combinations · 3-stage wizard
Free 5/mo · Operator 15/mo · Engineer 50/mo · Professional 300/mo
Reference Guide
The cheat-sheet around the machine.
Peripherals · Maintenance schedules · Common problems · Software (CAM, nesting, controllers) · Trial-version download links. Curated content for the things adjacent to the cutting machine — when an operator says «what's wrong with this stabiliser» or «where do I download the trial of CypCut», this is the answer.
Covers
6 categories · 40+ entries · device datasheets · software links
Free forever · 6 categories
Training Courses
Bite-size lessons. Tracked progress.
Step-by-step lessons on the major software: CypCut, NCstudio, TubePro, Tubes-T, CypNest, HypCut. Beginner → advanced, each lesson a few minutes long. The bot tracks where you are. Hand it to a new hire as a self-onboarding kit.
Covers
CypCut · NCstudio · TubePro · Tubes-T · CypNest · HypCut
Free forever · beginner → advanced
Live Support
One tap to a real engineer.
When the bot doesn't have the answer, one tap opens a chat with a real SBM engineer. Free for SBM-warranty machines, paid SLA available for production fleets. Mon–Fri, 12 languages, priority queue for Professional-tier subscribers.
Covers
Telegram-native chat · Mon–Fri 09–18 BRT · 12 languages · priority for Pro
Free forever for warranty machines