Three email channels by purpose. Fastest answer is usually the bot itself — open @SBM_Laser_Help_bot → menu → Live support.
Bug reports, feature requests, questions about features or pricing. Professional-tier subscribers get priority response.
GDPR / LGPD data subject requests (access, deletion, portability, rectification). Replies within 15 days (LGPD) / 30 days (GDPR).
Refund requests under the EU 14-day or Brazil 7-day cooling-off period. See our Refund Policy for exceptions and details.
Mon–Fri 09:00–18:00 BRT · Reply within hours for Professional tier · Within 1 business day for everyone else.
Most inquiries answered within 1–2 business days. Pro tier gets priority queue.
Brazilian data-protection law requires response within 15 days. We aim much faster.
Standard GDPR window. Complex cases may extend by 60 days (we'll notify you).